A versatile, highly motivated, results oriented management professional with over sixteen years managing information technology covering the full project management and software development life cycles. Key strengths include:

• Program and Project Management (resource, risk, project, and budgetary management)
• Information Technology (technology planning, systems analysis)
• Quality (process improvement, standards, change management)

PROFESSIONAL EXPERIENCE

CNA Insurance, Chicago, IL, December 1997 to present

Director
Application Development, Web Development
Managed activities necessary to support CNA's Web Environment for the Internet, Intranet, and Extranet presence. Environments supported CNA's Corporate Initiative of "One Face to the Customer". Largest team included 28 direct reports in addition to virtual team members.

SUCCESSES: Evolution of CNA.com including improved presentation architecture and automated content management. Responsible for the successful execution of an enterprise strategy for Content Management.

eBusiness Application Development Manager
Managed activities necessary to support CNA's Web Security Application providing access to CNA's Web Sites for agents and employees.

SUCCESSES: Deployment of a Websphere rewrite of an existing Silverstream solution. This provides the ability for an agent population of 20,000+ customers to access the extranet site.

Electronic Commerce Infrastructure Manager
Coordinated strategic architecture development and promotion to multiple development teams. Manage cross-project needs assessment, acquisition, and administration to ensure proper architecture and infrastructure deployment. Mentored Internet project managers.

SUCCESSES: Deployment of complex hosting environment capable of sustaining greater than 98.5% availability and scaling to meet diverse business needs. Core environment expanded to meet new business requirements.

Electronic Commerce Project Manager
Provided multiple Internet project management activities for Commercial Insurance Electronic Commerce. Required the translation of ambiguous business requirements into clear and scalable technology solutions.

SUCCESSES: Development and implementation of enterprise-wide methodology for Internet Development and management. Environment allowed for the successful deployment of over six core Internet-based solutions.

Heitman Financial Ltd., Chicago, IL, April 1997 to December 1997

Technology Project Manager
Responsible for deployment of Windows NT and Windows '95 to corporate offices and 260 remote locations including procurement and management of vendor to support rollout. Developed corporate Help Desk support capability. Produced end-user training and documentation. Acquired and supervised procurement vendor for national and international remote locations. Supervised daily operation of technical team.

SUCCESSES: Development of standard desktop software and hardware environment. Acquisition of hardware support vendor.

CNA Insurance, Chicago, IL, February 1996 to April 1997

Support Manager
Supervised daily operation of technical team. Developed and delivered training for new and existing employees.

Project Manager
Developed and implemented Help Desk standards. Developed business area technical and reporting tools. Delivered instructor led PC applications and network fundamentals to system engineers

SUCCESSES: Development of team capable of providing support services above management expectations.

The Quaker Oats Company, Chicago, IL, September 1986 to February 1996

Application Support Manager
Supervised and trained new and existing employees. Lead development of Help Desk improvement initiatives. Facilitated change management processes. Provided software, hardware, and network support for a 20000+user base. Served as Editor of Quaker Oaks Technical Newsletter.

Project Manager
Developed and implemented desktop solutions for corporate and field office employees. Developed and implemented business process redesign for technology organization.

Sr. Technical Consultant
Developed and implemented hardware and software applications for field sales force. Managed third-party hardware technical support staff.

Instructor
Delivered instructor led PC applications training to corporate End-users, System Engineers and Developers.

Hardware Support Technician
Provided hardware technical support.

OTHER EXPERIENCE

T-N-T Twisters, Inc., Highland, IN, May 1991 to present

Owner
Built a profitable small Indiana-based business providing Olympic training and children's gymnastics. Grew initial client base from 70 to 500+ and employed 15 instructors and office personnel.

EDUCATION

DePaul University, Chicago, IL, graduate candidate TBD
Master of Science, Electronic Commerce

DePaul University, Chicago, IL, June 1993
Bachelor of Arts, Business Management/Information Systems Organizational Development and Application

Purdue University, Hammond, IL additional study
Marketing

SPECIFIC TECHNOLOGY SKILLS

References Available Upon Request